Payouts are used on the platform to process financial transactions between Intigriti and its researcher community. This FAQ document will describe the entire lifecycle of a payout from creation to actual payment.
Payout creation
A submission is accepted
When a company accepts a submission with a bounty, this will automatically trigger the payout creation. Since the company confirms the vulnerability to be valid, the researcher will be entitled to 100% of the bounty immediately.
A bonus is awarded
If applicable, the company or Intigriti can decide to award a bonus to certain researchers. Upon awarding the bonus, a payout will be created in the application.
💡Bonuses are paid out regardless of submission status.
Processing a payout
A payout can have different states while it is processed, each indicating the next best actions to be taken to progress payment of the amount.
The following states are defined:
Error
Upon creation, the platform automatically checks if the preferred payment method is valid and if the researcher is ID checked. If one of these questions results in No, then the payout will show an error status.
💡When a payout is in Error on your profile, please make sure to configure your preferred payment method correctly. You can do this by going to the user dropdown > Payouts. Also, make sure your ID check is completed. Please reach out to support after doing so.
Pending
A payout in this state is freshly created. Intigriti is currently in the process of checking the payment details. If all of these details are okay, the payout is expected to progress swiftly to the processing state.
Processing
All specified details for this payout are okay, and the payment is queued for processing. All conditions are OK for the payment to be executed as soon as possible.
Paid
The payment has been executed, and the funds should appear imminently on the specified account.
For reference purposes, the selected payment method and account details that were used for any payment are shown under the user dropdown > Payouts.
Failed
Something went wrong while processing the payment, and the technical hiccup possibly happened on our end. Our teams are doing whatever it takes to resolve this swiftly. If more information or adjustments are needed, support will contact the researcher. Expect some news soon, or feel free to reach out to support for more information.
When do I receive my payout?
When your payout is in status Processing, you can usually expect to receive it in 1 to 3 working days for transactions within Belgium and 3 to 5 working days for international transactions.
Following up on your payouts
At any time, a researcher can follow up on their payouts on the Payouts page.