Payouts are used on the platform to process financial transactions between intigriti and its researcher community. This FAQ document will describe the entire lifecycle of a payout from creation to actual payment.
A submission is accepted
When a company accepts one of the researchers' submissions, this will automatically trigger the payout creation. Since the company confirms the vulnerability to be valid, the researcher will be entitled to 100% of the bounty immediately.
A bonus is awarded
If applicable, the company or intigriti can decide to award a bonus to certain researchers. Upon awarding a bonus, a payout will be created in the application.
Processing a payout
A payout can have different states while it is processed, each indicating the next best actions to be taken in order to progress payment of the amount due.
The following states are defined:
Upon creation, the platform automatically checks the payment method preferences for the destination account. In this case, however, the selected preferred payment method checked out to be invalid.
When a payout is in an error state on your profile, please make sure to configure your preferred payment method correctly, you can do this by going to my payouts in the dropdown menu. Reach out to support after doing so!
A payout in this state is freshly created. Intigriti is currently in the process of checking the payout details and the researchers' selected payment method details. If all of these details are ok, the payout is expected to progress to the not paid state swiftly.
All specified details for this payout are ok and the payment is queued for processing. All conditions are ok for the payment to be executed in short term.
The payment has been executed and the funds should appear on the specified researcher account imminently.
For reference purposes, the selected payment method and account details that were used for this payment are shown in the application on the My Payouts > Dropdown menu.
Something went wrong while processing the payment, the technical hickup happened at our end, and our teams are doing whatever it takes to solve this swiftly. Expect some news soon, or feel free to reach out to support for more information.
When do I receive my payout?
If your payout is on the status Not Paid, it will be processed on the following Monday or Tuesday.
Following up on your payouts
At any time a researcher can follow up on his/her payouts on the My Payouts > Dropdown menu in the application.