Emergency contact text messages help ensure critical security notifications reach the right people without delay. By configuring emergency contacts, you can make sure critical and exceptional vulnerabilities are communicated quickly via SMS.
Configuring emergency text messages
⚙️Roles: Company Admin
Go to Admin > More > Company setting.
Find the Emergency contacts section.
Choose when emergency contacts should be notified. This setting applies to all emergency contacts.
Submission creation notifies as soon as the submission is received.
Submission validation notifies after the triage team validates the submission.
Configuring emergency contacts
⚙️Roles: Company Admin
Go to Admin > More > Company setting.
Find the Emergency contacts section.
Click Add.
Select up to 20 company members you want to invite as emergency contacts.
Click Add to confirm.
After you add emergency contacts, the platform checks whether the selected users can receive emergency text messages. If issues are detected, you will see an overview explaining the reason. You can still add these users, but individual follow-up may be required.
Selected company members receive a service email asking them to add and verify a phone number. They will start receiving emergency text messages only if their account is active, their phone number is usable and verified, and they have access to the program linked to the critical or exceptional submission.
⚠️ Beware: Invited or deactivated users do not receive the service email. If you add an inactive user as an emergency contact, make sure to inform them once their account is activated again.
To remove an emergency contact, click the bin icon next to their name.
Becoming an emergency contact
To receive emergency text messages, you must add and verify a phone number on your profile.
Go to Settings > Preferences and find the Mobile phone section.
Click Edit.
Select your country code and enter your phone number.
Click Save.
Click Verify phone number.
Enter the 6-digit verification code sent by SMS and confirm.
💡 Note: Verification codes are time-sensitive. If the code expires or you do not receive it, request a new code.
If you do not want to be an emergency contact, contact your company administrator and ask to be removed from the emergency contact list.
Best practices
Use submission creation notifications when immediate awareness is required, including outside triage business hours.
Keep the emergency contact list up to date so alerts reach the correct people.
Follow up immediately on any error status, especially inactive users and unverified phone numbers.
Confirm emergency contacts have access to the programs they are expected to cover.
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