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How to enable two-factor authentication (2FA)
How to enable two-factor authentication (2FA)

Securing your profile is crucial to keeping your account safe

Inti avatar
Written by Inti
Updated over a week ago

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is a security measure that adds an extra layer of protection to your online account. Instead of relying solely on a password, 2FA requires a second form of verification, in our case a code sent to an authenticator app. This additional step significantly reduces the risk of unauthorised access, even if your password is compromised. By enabling 2FA, you protect your sensitive information from cyber threats, including phishing and data breaches, ensuring that your accounts remain secure. By securing your account, you also make sure that the data of the programs you are active on is also safe.

There are programs on our platform that require 2FA to be activated before being able to participate as this is adds an extra measure of confidentiality and security. Enabling 2FA will allow you to participate to these programs.

How to enable 2FA on your account?

1. Select your profile menu

2. Click on Edit Settings

Figure 1.1 Screenshot of dropdown profile menu.

3. Select 2FA

4. Select Setup authenticator app i.e., Microsoft Authenticator(link) or Google Authenticator(link)

Figure 1.2 Screenshot of selecting 2FA & selecting setup authenticator app.

5. Select an appropriate link to suit your device and download your choice of 2FA authenticator

6. Scan the QR code or input the key provided

Figure 1.3 Screenshot of authenticator app links, scan QR code or enter secret key.

7. Store the provided backup codes in a secure location, you might need them later.

Figure 1.4 Screenshot of backup codes recommended to be saved securely.

8. Enter your password and the unique code into the confirmation boxes and select verify

Figure 1.5 Screenshot of fields for your password, and a verification code from the authenticator app.

9. Log in again, notice the addition of an OTP (One time password) required

Figure 1.6 Screenshot of successful 2FA feature enabled.

I lost access to my authenticator app, how can I regain access to my account?

If you have properly saved your backup codes, when asked to enter your verification code, select the option "use backup codes" instead.

If you have lost your backup codes, reach out to our support team and we'll help you recover your account.

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