Two-Factor Authentication (2FA) is a security measure that adds an extra layer of protection to your online account. Instead of relying solely on a password, 2FA requires a second form of verification, in our case a code sent to an authenticator app. This additional step significantly reduces the risk of unauthorised access, even if your password is compromised. By enabling 2FA, you protect your sensitive information from cyber threats, including phishing and data breaches, ensuring that your accounts remain secure. By securing your account, you also make sure that the data of the programs you are active on is also safe.

There are programs on our platform that require 2FA to be activated before being able to participate as this is adds an extra measure of confidentiality and security. Enabling 2FA will allow you to participate to these programs.

1. Select your profile menu

2. Click on Edit Settings

3. Select 2FA

4. Select Setup authenticator app i.e., Microsoft Authenticator(link) or Google Authenticator(link)

5. Select an appropriate link to suit your device and download your choice of 2FA authenticator

6. Scan the QR code or input the key provided

7. Store the provided backup codes in a secure location, you might need them later.

8. Enter your password and the unique code into the confirmation boxes and select verify

9. Log in again, notice the addition of an OTP (One time password) required

If you have properly saved your backup codes, when asked to enter your verification code, select the option "use backup codes" instead.

If you have lost your backup codes, reach out to our support team and we'll help you recover your account.